Careers

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Role summary
To resolve technical problems for residential services

Tasks and responsibilities
- Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process

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Role summary
Administer and develop the Company's ERP System and related tools, and work on the integration between the ERP and other internal systems.

Tasks and responsibilities
- Develop and support the integration between the Company's ERP and other internal systems.
- Develop ERP-related tools.
- Customize and develop new forms and reports.
- Maintain SQL Database.
- Assist with workflow redesign and procedural changes.
- Prepare technical documentation.
- Provide regular status reports on current integration projects.
- Assist with company-wide projects as requested.
- Perform other related duties as assigned by management.

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