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Role summary
To design and operate network systems

Tasks and responsibilities
- Manage Corporate customers connections (installation, upgrade/downgrade, troubleshooting, opening tickets ...).
- Monitor the Company's backbone and data networks.
- Perform network design for best performance and good redundancy.
- Install, upgrade and commission network equipment (DSLAMs, BRAS, routers and switches IOS ...), make sure they conform to required specifications, and monitor quality of service.
- Handle security issues like denying attacks: DOS, DDOS, TCP Syn ...
- Troubleshoot reported network problems.
- Install and configure network monitoring tools.
- Perform site surveys upon request.


Role summary
To market and sell the Company’s services to direct customers through door-to-door sales.

Tasks and responsibilities
- Prospect new clients for the Fiber Optics project in all areas covered by Fiber Optics through door-to-door and cold-calling, and according to leads’ lists submitted by the Company.
- Propose Fiber Optic services to prospected clients.
- Attend sales meetings and trainings to keep abreast of the latest developments.
- Report and provide feedback to Management.


Role summary
To handle system operations and software applications and provide IT support to Company’s departments.

Tasks and responsibilities
- Handle system operations involving Internet and Client/Server applications.
- Handle the installation and upgrade of new applications.
- Implement and support IT solutions for corporate clients.
- Provide IT support to all Company’s departments.
- Troubleshoot and solve hardware, software and network problems.
- Document and submit various reports pertaining to system configuration.


Role summary
To resolve technical problems for residential services

Tasks and responsibilities
- Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process