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Role summary
To develop and administer various types of applications used by the Company

Tasks and responsibilities
- Design and implement projects involving database, programming, billing, business applications and I/O programs
- Develop and maintain the company’s Billing and in-house Applications
- Develop and administer different databases (SQL/Oracle)
- Investigate, troubleshoot and solve reported problems

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Role summary
To resolve technical problems for residential services

Tasks and responsibilities
- Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process


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