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Role summary
To resolve technical problems for residential services

Tasks and responsibilities
- Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process


Role summary
To design the deployment of network systems

Tasks and responsibilities
- Manage Corporate customers connections (install, upgrade/downgrade, troubleshoot, open tickets ...).
- Monitor Sodetel' backbone network.
- Perform network design for best performance and good redundancy.
- Upgrade network equipment (routers and switches IOS ...).
- Handle security issues like denying attacks: DOS, DDOS, TCP Syn ...
- Troubleshoot reported network problems.
- Install and configure network monitoring tools.
- Install and configure satellite receivers.


Role summary
To develop and administer various types of applications used by the Company.

Tasks and responsibilities
- Design and implement projects involving database, programming, billing, business applications and I/O programs.
- Develop and maintain the Company’s Billing and in-house applications.
- Develop and maintain the Company’s website and internal web applications.
- Investigate, troubleshoot and solve reported problems.


Role summary
Provide on-site support to Residential Customers.

Tasks and responsibilities
- Provide service and technical support to customers during field visits.
- Configure and install CPEs at the customer premises.
- Check unsolved cases escalated by Technical Support Agents and respond according to procedures.
- Diagnose errors or technical problems and determine proper solutions.
- Submit timely and detailed service reports to the Outdoor Support Supervisor.


Role summary
Administer and develop the Company's ERP System and related tools, and work on the integration between the ERP and other internal systems.

Tasks and responsibilities
- Develop and support the integration between the Company's ERP and other internal systems.
- Develop ERP-related tools.
- Customize and develop new forms and reports.
- Maintain SQL Database.
- Assist with workflow redesign and procedural changes.
- Prepare technical documentation.
- Provide regular status reports on current integration projects.
- Assist with company-wide projects as requested.
- Perform other related duties as assigned by management.