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Role summary
To resolve technical problems for residential services

Tasks and responsibilities
- Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process


Role summary
Administer and develop the Company's ERP System and related tools, and work on the integration between the ERP and other internal systems.

Tasks and responsibilities
- Develop and support the integration between the Company's ERP and other internal systems.
- Develop ERP-related tools.
- Customize and develop new forms and reports.
- Maintain SQL Database.
- Assist with workflow redesign and procedural changes.
- Prepare technical documentation.
- Provide regular status reports on current integration projects.
- Assist with company-wide projects as requested.
- Perform other related duties as assigned by management.