Role summary Assist the Commercial Director in achieving sales objectives, manage corporate sales team and make sure they adhere to the company’s policies and procedures.
Tasks and responsibilities - Manage and motivate the corporate sales team in order to achieve the overall corporate sales objectives.
- Generate sales opportunities by identifying appropriate business targets.
- Participate in the innovation process by investigating and proposing new Internet and Value Added Services to offer to SMEs and large businesses.
- Ensure an excellent level of customer service and strong relationship with existing and new customers.
- Develop competitive analysis to assist in the design of the commercial strategy.
- Coordinate with the Technical Department to ensure satisfactory delivery of services.
- Make sure Corporate Sales team adheres to Company’s policies and procedures.
- Assist the Commercial Director in handling human resources issues related to Corporate Sales team.
- Ensure regular and proper reporting related to Sales activity.
Role summary Provide on-site support to Residential Customers.
Tasks and responsibilities - Provide service and technical support to customers during field visits.
- Configure and install CPEs at the customer premises.
- Check unsolved cases escalated by Technical Support Agents and respond according to procedures.
- Diagnose errors or technical problems and determine proper solutions.
- Submit timely and detailed service reports to the Outdoor Support Supervisor.
Role summary To resolve technical problems for residential services
Tasks and responsibilities - Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process