You can go to wins.sodetel.net.lb to check your quota and refill your account.
You can check our point of sale page for the list of dealers or contact the sales on 1268 for further info.
Make sure you try the machine in all directions (North of the house, east west and south) Also make sure you place it as close as possible to an opening in the house like a window etc, you can always follow the signal LEDs on the machine it should have the minimum of 2 stable green LEDs the maximum is 5 which means strong signal.
make sure your machine ethernet cable is plugged to a PC or a router (make sure that cable is not loose)
No, it only comes with an ethernet cable however you can plug it into a wireless router this way you can benefit from a WiFi internet service in your house / office.